Salesforce on Thursday announced new robotic process automation (RPA) tools for Einstein Automate, the portfolio of tools that help organizations automate processes, build workflows and connect data.

Salesforce has unveiled its Agentforce platform in a bid to provide enterprises with intelligent conversational capabilities and autonomous agents designed to handle a wide range of day-to-day tasks.

Salesforce this week announced new Marketing Cloud features designed to help companies build deeper relationships with their customers. Following on the heels of Service Cloud updates, the ...

Salesforce is making CRM talkative by integrating OpenAI’s ChatGPT generative AI model to give chat functions to Slack, Einstein AI and other platforms. ChatGPT set the record in February 2023 for the ...