When you’re tasked with training your newest employees in customer service, what are the fundamental customer service principles you need to convey? There may not be a one-size-fits-all answer here, ...

The importance of employee learning is well-established. According to a report by LinkedIn, 9 out of 10 global executives plan to either maintain or increase investment in learning and development for ...

CMS Cameron McKenna is lobbying the Law Society to modify the legal practice course (LPC) to include tuition on client service, as Chancery Lane gears up for a review of the course’s content. Camerons ...

You serve as insurance agents, brokers and consultants with exclusive trust and influence when you work with employers and their employee benefit plans. Your clients depend on your benefits expertise ...