(This is the first of a two-part series on the keys to great customer service as described in the new book Attack of the Customers, by Greg Gianforte and Paul Gillin.) Great customer experience has ...

Agentic AI works like a behind-the-scenes service partner—anticipating needs, surfacing context and routing issues intelligently across channels—so support teams can stay focused on what matters most: ...

Glance releases its 2026 CX Trends Report, revealing how last year’s rush toward AI reshaped — and often damaged — customer ...

What is internal customer service–what’s a good, workable definition? As a customer service trainer and keynote speaker on internal customer service, let me share how I define this “what”–and, more ...

Overview:  AI handles routine questions instantly, while humans focus on complex and emotional issues. Done right, support feels more personal, not automat ...

For many companies, one of the most challenging aspects of growth is dealing with the increased demand for customer support.

Robinhood, the investing platform at the center of last month's stock market frenzy, announced Monday that it had added a live customer phone line and other customer support features. The news came ...