When preparing for a job interview, particularly for a position involving customer service or support, it's crucial to understand that excellent customer service is both situational and contextual.

Even without formal customer service experience, you can show you care about people. This means demonstrating that you’re ...

Forbes contributors publish independent expert analyses and insights. Jack Kelly covers career growth, job market and workplace trends. Customer service workers have a challenging and mostly thankless ...

Predict Future Performance: As mentioned, how you acted in the past is often the best clue to how you’ll act in the future.