Employees who deal directly with customers are a company's public face. Their behavior and actions directly impact the image of a company and shape how the public sees a business. To make sure you are ...

Despite the fact that customer service jobs often involve selling and sales jobs often involve service, interviews are typically unique to each position. Sales job interviews tend to emphasize the ...

Even without formal customer service experience, you can show you care about people. This means demonstrating that you’re ...

Customer service can make or break a business, especially if you've had a hard time gaining and retaining customers. Poor or unresponsive service can turn away even the most loyal shoppers, which ...