Hilton Hotels Corp. and Carlson Hotels Worldwide this month became the first major hotel companies to announce online checkin, allowing travelers to register electronically for their rooms in advance ...

When you ask about the specific location of the room, the clerk becomes personally involved in your room choice—and does not leave it up to whatever the hotel reservations system has assigned you.

Moving swiftly, Felicitas pinched the pillows in half with her forearm so they slid smoothly into the pillowcase. She flung the double-sized mattress up as if it didn’t weigh over 50 pounds and tucked ...