PORTLAND Ore. —In a push to improve customer service and increase repeat business to its foodservice operations, the food and nutrition department at the Oregon Health and Science University Hospital ...

The intersection of patient satisfaction and quality of care is central to healthcare today, and a provider’s level of cultural competence can significantly impact his/her performance in both areas.

Business interactions rely on communication. Cross-cultural business was once reserved for large corporations, but in today’s global economy, many small and medium-sized businesses face a critical ...

For MSPs looking to grow into a globalization-driven organization, having multicultural awareness is key. As workforces become increasingly multicultural and business continues to expand across the ...

Québec’s Minister Responsible for Relations with the First Nations and the Inuit, Ian Lafrenière, recently introduced Bill 32, which aims to “establish the cultural safety approach within the health ...