Alok Kulkarni is Co-Founder and CEO of Cyara, a customer experience (CX) leader trusted by leading brands around the world. Over the past several years, business and customer experience (CX) leaders ...

Specialized AI tools beyond ChatGPT can often help with copywriting, image and video creation, and building online chatbots.

Millions of people are now using ChatGPT as a therapist, career advisor, fitness coach, or sometimes just a friend to vent to. In 2025, it’s not uncommon to hear about people spilling intimate details ...

Chatbots have become an essential tool for state government agencies to simplify their messaging and get critical information to residents. That’s a key finding from “Uncovering the Results of AI ...

Custom chatbots can boost efficiency and reduce staff workload but take time and expertise to build and maintain, according to Kim Fry, assistant executive director of learning innovation and ...

AI chatbots now promise companionship, coaching, and even therapy, wrapping complex algorithms in the language of intimacy and care. They are marketed as always-on confidants that remember your ...

Over 21 days of talking with ChatGPT, an otherwise perfectly sane man became convinced that he was a real-life superhero. We analyzed the conversation. By Kashmir Hill and Dylan Freedman Kashmir Hill ...

A chatbot is an artificial intelligence tool designed to simulate real-time conversations with users. It operates around the clock, doesn't require breaks and can manage a high volume of requests ...