Now, for younger people, all of these are perfectly normal ways to acknowledge gratitude. They grew up in an era where manners leaned casual, friendly and conversational. To them, “No problem” means ...

Knowing what language to use—and what language to never use—when interacting with your customers is a key part of delivering world-class customer service. For me, as a customer service consultant, ...

To determine your risk, start-ups are applying technology to data points as various as your college and the mileage on the used car you want to buy. By Tara Siegel Bernard For decades, the arbiters of ...

Although he has flown more under the radar the past couple of years, releasing singles like “A Bar About a Bar” and “The Highs & the Lows” in 2022, Chance The Rapper was once at the pinnacle of ...