Queuing techniques are systems put in place to serve customers in an orderly manner. Queuing techniques prevent chaos in customer service by ensuring the company can serve one at a time, on an ...

The same type of stability and performance is applicable to a number of other message queuing products including MessageQ from BEA Systems Inc., Sunnyvale, Calif., NetWeave DS from NetWeave, ...

Growing up, while other boys dreamed of being astronauts or NFL quarterbacks, one of the authors (we won’t say which) dreamed of being a message queue programmer. While the NFL quarterback gets all ...

We live in a data-driven age, and nowhere is data more important for your business than in your ability to know your customers. For brick-and-mortar locations, gathering the insights needed to deliver ...

High Call Center Queuing Times? 5 Causes With Easy Fixes Your email has been sent Discover the best ways to get call center queuing times under control without telling agents to work harder. Long hold ...