Customers, as we all know, are a fickle bunch. Considering how customer loyalty is far from abundant these days, there are many ways to lose a customer, but the biggest turn-off for today’s consumers ...

If you’re a retailer thinking about how to best use technologies such as AI, computer vision and analytics, I encourage you to pause for moment to consider something else first: friction. Today’s ...

1.1 What is friction? Take this everyday example: when a coffee mug rests on a flat table, the kinetic frictional force is zero. There is no force trying to move the mug across the table, so there is ...

To increase conversions on your e-commerce site, you must consider the user experience. Driving website visitors to the checkout page is challenging enough, but additional complications can cause ...

Retailers are striving to make 2024 the year for frictionless shopping. To do that, they must incorporate the latest technologies that people need to do their jobs without interrupting any lines of ...

Scientists at the Department of Energy’s Oak Ridge National Laboratory have invented a coating that could dramatically reduce friction in common load-bearing systems with moving parts, from vehicle ...

Matt is an associate editorial director and award-winning content creation leader. He is a regular contributor to the CDW Tech Magazines and frequently writes about data analytics, software, storage ...

Recently I was invited to talk at the conference considered the “Davos of Procurement” about design choices and how to remove friction–one of the core ideas from my book The Human Element. The ...

When I began my career in the pro-audiovisual industry two and a half decades ago, innovation was steady but slow. New AV solutions were conceived, developed, launched and matured over several years.