Some customers who send their consoles in for warranty repair are unhappy with long return times, inadequate fixes and poor customer service. Erica Ogg is a CNET News reporter who covers Apple, HP, ...

If you owned a Nintendo Switch over the last few years, you’ve probably heard about, or become a victim of, the dreaded “Joy-Con drift” issue that’s plagued the console’s gamepads since its launch.

Apple is changing a huge part of its self-repair process — and will finally accept fixes with used genuine parts. Apple is changing a huge part of its self-repair process — and will finally accept ...

Gear-obsessed editors choose every product we review. We may earn commission if you buy from a link. Why Trust Us? The Takeaway: All it takes is a wayward rock kicked up in traffic to ruin an evening, ...

This year, the right-to-repair movement got a boost from—surprisingly—big tech, tariffs, and economic downturn. But the ...