Salesforce Inc. is imbuing its 16-year-old Service Cloud with artificial intelligence agents in a new suite designed to deliver what executives described as a “conversation-first, agent-first” ...

The MarketWatch News Department was not involved in the creation of this content. CHICAGO, March 10, 2026 (GLOBE NEWSWIRE) -- Pimly today announced the launch of Product Intelligence on Salesforce ...

As the tech industry increasingly pivots towards artificial intelligence, Salesforce (NYSE:CRM) is positioning itself at the forefront of this shift with its AI-powered Service Cloud. This strategic ...

Salesforce Agentforce Contact Center unifies CRM, AI and workflows — but is the complexity worth it? A deep dive with analyst ...

Salesforce Inc. today announced the launch of Agentforce for HR Service, a new set of artificial intelligence-powered capabilities aimed at making employee support and human resources solutions more ...

US cloud software behemoth, Salesforce, plans to eliminate around 4,000 jobs following a significant third-party data breach.

“People think we have our back against the wall,” but customers aren’t replacing its offerings with AI, the CEO says.

Salesforce (CRM) founder and CEO Marc Benioff isn’t buying the “SaaS is dead” narrative. With CRM stock down 41% from its 52-week high, that’s quite a rich position for th ...

He says Salesforce has halved its customer support roles from 9,000 to 5,000. "I was able to rebalance my head count on my support. I've reduced it from 9,000 heads to about 5,000 because I need less ...

SAN FRANCISCO--(BUSINESS WIRE)-- Salesforce (NYSE: CRM), the world’s #1 CRM, today announced more than 180 organizations have selected Agentforce IT Service, which has transformed the IT Service ...

Military leaders and technology experts outline a bold new vision for talent management, family support and the digital ...

CHICAGO, March 10, 2026 (GLOBE NEWSWIRE) -- Pimly today announced the launch of Product Intelligence on Salesforce AgentExchange, the trusted agentic marketplace built into Salesforce where ...