HAMBURG, N.Y. — Hamburg emergency dispatchers, like most across the country, have only ever been able to hear what’s taking place on the other end of a 911 call. But through a pilot program the center ...

Getting everyone together in a room—even a virtual room—can be challenging, and the more people that are involved in a meeting, the more challenging it becomes. That's where asynchronous video comes ...

Struggling to choose the best call center software for your business? Compare top options to find the solution that fits both your team and budget. There are dozens of call center solutions available ...

Apple’s new FaceTime video calling software is only available for the iPhone 4 at the moment. That makes sense, since it’s the only mobile device from Apple (not counting laptops) which has a ...