A Dominican national was extradited to Massachusetts to face charges in connection with laundering proceeds from a call ...
Q4 2025 Earnings Call March 18, 2026 6:00 PM EDTCompany ParticipantsSamuel Cochrane - CEO & Interim CFOConference ...
Q4 2025 Earnings Call March 12, 2026 5:00 PM EDTCompany ParticipantsBradley Korch - Senior VP of Finance & Head of ...
In global contact centers, many agents operate in English as a second language while serving customers across diverse accents and dialects. Even when audio quality is high, comprehension gaps can ...
Discover how contact center managers can use gamification strategies - from points and leaderboards to badges and team challenges - to boost agent engagement in training, accelerate skill adoption, ...
The Federal Communications Commission is preparing to vote this month on a proposal that would put offshore call center practices squarely in the regulatory spotlight, with potentially significant ...
The FCC is considering limits on US telecom companies’ use of foreign call centers as part of a broader push against robocalls and scams. The proposal could require overseas support agents to be ...
A federal grand jury in Michigan indicted a third defendant in an alleged forced labor conspiracy tied to the Kingdom of God Global Church, the Justice Department announced. Kathleen Klein, said to ...
ADMINISTRATIVE LEAVE PER DEPARTMENT. >> PROTOCOL. 12 NEWS INVESTIGATES A SCAM THAT HIT HARD IN WISCONSIN, DRAINING SENIORS LIFE SAVINGS. WE’RE LEARNING. FBI AGENTS BUSTED CALL CENTERS IN INDIA LINKED ...
When the 58-year-old fraud victim told investigators in Maryland the details of how she had been duped out of $1.7 million, they knew she was hardly alone. A year-long, expanding investigation — the ...
Humana is launching an artificial intelligence tool that aims to help its call center workers answer beneficiaries’ questions about their coverage, the insurer said Tuesday. Agent Assist, developed in ...
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Call center employee is fed up with scammers, so he came up with the perfect script to deal with them
Some fraudsters don’t know when to stop. This call center employee has had enough of scammers trying to buy expensive items using other people’s cards, so he created a clever script to immediately get ...
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