As AI reshapes how enterprises manage customer interactions, organisations across Asia-Pacific are shifting their technology ...

The voice AI assistant can answer technical issues and sales questions over the phone. It can also schedule a call with a ...

One of the largest insurance companies in the U.S. handles 12,000 policy requests every day. Two years back, their call center had 180 agents who answered simpl ...

A humanoid robot roughly the size of a primary school student sang songs and spoke to people in Mandarin and English, ...

After years of steering customers away from phone calls to cut costs, businesses are warming to voice AI agents capable of ...

Nutshell reports that CRM customization is crucial for aligning tools with business processes, enhancing user experience, and improving data quality, ultimately driving success.

DALLAS, March 11, 2026 /PRNewswire/ -- UWorld Accounting has introduced 28 case-based question sets to its Certified Management Accountant (CMA®) prep courses ahead of a major exam format change to ...

In this face-off between two customer service-focused help desk giants, I compare Freshdesk Omni and Zendesk for Customer Service based on their AI features, integrations, price, and more. I'm a ...

The Federal Communications Commission wants to bring customer service back to the U.S. The agency proposed new rules Thursday that could require phone, internet and cable companies to disclose a ...

To see our customers recommending us at this level, especially in an industry that historically ranks low in satisfaction, tells us our focus on reliability and customer care is making a difference.” ...

A viral TikTok is fueling backlash against telecom company Spectrum after a customer recorded a heated call with a retention agent who allegedly refused to cancel her service, berated her, and hung up ...